Returns & Exchanges

At SHEINER CERAMICS, every piece is handmade with care. Slight variations in shape, color, glaze, and surface are part of the character of each object and reflect its handmade nature.

Returns

To qualify for a return, items must be unused, in their original condition, and securely packed in their original packaging.

To initiate a return, please contact us through our website within 7 days of receiving your order. Returns must be authorized before being shipped back.

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are nonrefundable unless an item arrives damaged, defective, or incorrect.

Damaged or Incorrect Items

We take great care in packaging our ceramics. If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 72 hours of delivery, and include photographs of the item and packaging.

We will work with you to arrange an appropriate replacement, repair, or refund at no additional cost, as applicable.

Custom Orders & Final Sale Items

Custom commissions, personalized pieces, and items clearly marked final sale cannot be returned for a change of mind. This does not affect any rights you may have under applicable law.

Refunds

Once your return has been received and inspected, approved refunds will be issued to your original payment method. Please allow up to 10 business days after approval for processing.

Questions?

For return requests or questions about an order, please contact SHEINER CERAMICS through our website at www.jakesheiner.com.